Information
Clarify your doubts in our FAQ section and more information.
How can I purchase tickets for the event?
The ticket sales will be made through the eTicket system. eTicket, you can directly consult their website or authorized centers. For more information visit the ticket section.
Where can I see the types of tickets and their benefits?
For more information visit the tickets section.
What payment methods do you accept?
The eTicket system accepts all major credit and debit cards, as well as international American Express, VISA and Mastercard.
What is the maximum number of tickets a person can purchase?
The maximum per person is 8 tickets.
Where will the event be held?
The festival is headquartered at Foro Cholula. Located at Recta Cholula - Puebla 2417, Sin Nombre de Col 1, 72810 San Andrés Cholula, Pue..
What time does the festival end?
Approximately at 1:30 am.
Are minors allowed to attend?
Yes, the event is for all ages, from three years old and up, you must pay a ticket; remember that there is no special area for children, so you must be attentive at all times.
Can I leave the festival and come back in?
No, re-entry is not allowed, bring everything you need to your entrance.
Are alcoholic beverages sold and consumed?
Yes, alcoholic beverages will be available. You must be 18 years old and have an official ID (INE or Passport, must include date of birth and photograph) to consume alcohol at the festival (ID required).
It is forbidden to bring food and beverages not related to the event.
Is smoking allowed?
Yes, as long as the cigarette packs you bring into the building are completely closed. You may carry a small empty bag or container to store your cigarette butts.
Is food for sale?
Yes, we will have food trucks with food for sale.
It is forbidden to bring food and beverages not related to the event.
Will there be medical care?
Of course, medical assistance will be available in the areas specified on the official festival map.
Will I be able to purchase official merchandise during the event?
Yes, we will have official merchandise carts that will make tours during the event and merch stores where you can make your purchases.
Can I enter at any time?
There is a cut-off time, which is usually three hours before the last show, so arrive early so you can enjoy each show.
What should I bring with me?
- Your ticket
- Comfortable clothes and shoes
Allowed Items
- Cellphones
- Fanny packs
- Sunglasses
- Makeup
- External batteries
- Earplugs
- Hats and caps
- Sunscreen cream/gel
- Empty thermoses
- Non-professional cameras
- Sealed packs of chewing gum
- Selfie Stick
- Lip balm and sealed lipgloss
- Recording cameras (maximum 12cm)
- Small bags (maximum 30 x 30 cm)
- Hand sanitizer
- Prescription medicine *(a doctor's prescription is necessary)
Forbidden items
- Pets
- Plush toys
- Massagers
- Chemical lights
- External food or drinks
- Umbrellas or parasols
- Long chains or jewelry with spikes
- Cigarettes
- Electronic cigarettes and vaporizers
- Markers, pens, or spray paint
- Aerosols (deodorants, paint, etc.)
- Bags/Backpacks exceeding 30 x 30 cm
- Very large buckles, with spikes or studs
- Stickers, flyers, or other advertisements
- Glass bottles, cans, cups, or coolers
- Tents, large umbrellas, chairs, or blankets, skins, or small casks
- Any type of weapon, such as: knives, pepper spray, fireworks, etc.
- Drugs and/or paraphernalia, illicit substances, or over-the-counter medicines without prescription
- Professional photo cameras, video cameras, or audio recording equipment, such as: detachable lenses, tripods, telephoto lenses, etc.